Parental Controls

Blocking Programs

What is Parental Control?

Parental Control allows you to control the programs that can be viewed on your TV. This way, you can make sure your family doesn't watch anything you don't want them to.

You can block programs in 4 different ways:

  • By Channel
  • By Rating
  • By Time Period
  • By Title

Before you can turn Parental Control on, you must set up your Parental Control blocking preferences

How to Set Your Preferences

You can set all your preferences in the General Settings menu.

  1. Press the SETTINGS button on your remote control to display the Quick Settings menu.
  2. Press the A button to display the General Settings menu.
Channel Block Preference

  1. Start in the General Settings menu (see above).
  2. Press the PAGE+/- button to jump to Parental Control.
  3. Press the UP or DOWN arrow buttons to select Blocked Channels.
  4. Press the SELECT button. A list of all channels will appear.
  5. Press the UP or DOWN arrow buttons to highlight a channel you want to block.

  6. Press the SELECT button. You have now blocked this channel.
    • A red lock appears next to the channel you've selected.
    • The channel number also appears in a list of Blocked Channels on the right side of the screen.
  7. To block more channels, highlight each one, and press the SELECT button.
  8. To remove a channel from the list, just highlight it and press the SELECT button again.
  9. When you're done, press the LEFT arrow button.
Rating Block Preference
  1. Start in the General Settings menu (see above).
  2. Press the PAGE+/- button to jump to Parental Control.
  3. Press the UP or DOWN arrow buttons to find Blocked Ratings.
  4. Press the SELECT button. A list of ratings will appear.
  5. Press the UP or DOWN arrow buttons to highlight a rating you want to block.
  6. Press the SELECT button. You have now blocked this rating and all ratings that are more mature than this one. For example, if you select PG, you will also block PG-13, R, NC-17 and higher.
    • A red lock appears next to each blocked rating.
    • All blocked ratings are also listed on the right side of the screen.
  7. Press the A button to accept these blocks, or the C button to cancel them.
Time Block Preferences
  1. Start in the General Settings menu (see above).
  2. Press the PAGE+/- button to jump to Parental Control.
  3. Press the UP or DOWN arrow buttons to find Parental Control.
  4. Press the SELECT button. A screen appears with columns for ON/OFF, DAY, START and STOP. You will start out in the ON/OFF column.
  5. You will start in this column. Press the UP or DOWN arrow buttons to choose the ON option.
  6. Press the RIGHT arrow button to move to the next column: DAY.
  7. Press the UP or DOWN arrow buttons to block one of the following options:
    • A particular date
    • All weekends
    • All weekdays
  8. Press the RIGHT arrow button again to choose the START TIME column.
  9. Press the UP or DOWN arrow buttons to select the Hour.
  10. Press the RIGHT arrow button to move into the columns for Minutes and AM/PM and use the UP or DOWN buttons to set your choices.
  11. Repeat these instructions for the STOP TIME.
  12. Once you have set your Time Block, press the A button to accept it or press the C button to cancel it.
  13. When you accept this Block, a new line appears, called BLOCKED TIME 1.
  14. You can set up to 4 Blocked Time periods. Each can be turned on or off individually. During these blocked time periods, every channel and program will be blocked. This way you can restrict all viewing at certain times, such as after-school or late at night.
Title Block Preference
  1. Start in the General Settings menu (see above).
  2. Press the PAGE+/- button to jump to Parental Control.
  3. Press the UP or DOWN arrow buttons to find Blocked Titles.
  4. Press the SELECT button.
  5. Press the UP or DOWN arrow buttons to highlight Enabled.
  6. Press the SELECT button again to accept.

Note:

  • When you enable this, shows that contain any adult content or language will be hidden on the Program Guide and the iControl menus. You will see the words TITLE BLOCKED instead of the program name.
  • Blocking titles does NOT restrict viewing. Therefore, we recommend that you use this feature in combination with other blocks.
Activating Parental Control

Now that you've set up your Parental Control Preferences, you're ready to activate them.

Important: Setting up the Blocks is not enough, you have to activate them as well. If you do not activate the blocks, they won't work.

You can do this two ways

  1. From GENERAL SETTINGS menu
    1. Start in the General Settings menu (see above).
    2. Press the PAGE+/- button to jump to Parental Control.
    3. Press the UP or DOWN arrow buttons to select Parental Control and press the SELECT button.
    4. Use the UP or DOWN arrow buttons to change setting from DISABLED to ENABLED.
    5. Enter your BLOCKING PIN number when prompted.
      Tip: If you have never changed your PIN number, the default is usually 0000. We recommend that you change your PIN number.


    6. You have now activated, all Channel, Time, Rating and Title blocks. Press the A button to confirm.
    7. Press the EXIT button to return to watching regular TV.
  2. From QUICK SETTINGS menu
    1. While watching regular television, press the SETTINGS button to bring up the Quick Settings menu.
    2. Use the UP or DOWN arrow buttons to select Activate Parental Control.
    3. Use the LEFT arrow button do change setting from NO to YES.
    4. Enter your PIN number when prompted.
    5. Press the A button to accept.
Watching with Blocks Activated
  1. Once you have set up your blocks and activated Parental Control, any time you tune to a blocked program you will see a Parental Control alert.

Purchase Protection

What is Purchase Protection?
  • Purchase Protection allows you to prevent others from ordering Pay-Per-View or iControl Programs without your permission.
  • You do this by setting up a Purchase PIN number that must be entered before any purchases are made.
Setting up Purchase Protection
  1. Press the SETTINGS button on your remote control to display the Quick Settings menu, and then press the A button to display the General Settings menu.
  2. Press the UP or DOWN arrow buttons to find Purchase PIN.

  3. If you have not yet set up Purchase Protection, you will see that the Purchase PIN is Disabled.
  4. Press the SELECT button.
  5. Press the UP or DOWN arrow buttons to choose ENABLE and press the SELECT button again.
  6. Enter your 4-digit PIN number when prompted.

    • Tip: If you have not set up a PIN Number for Purchase Protection, the default number is usually 0000.
    • Note: You have a separate PIN Number for Blocking Programs and Purchase Protection. Although the default for both may be 0000, changing one does not change the other. You have to change each of them separately.
  7. Press the A button to accept your choice. Your Purchase PIN is now enabled and all purchasing requires PIN entry.
  8. Press the EXIT button to return to watching TV.

Tip:

  • We recommend you change the PIN from the default 0000 to something unique that you can remember. For added security, it's a good idea to change your Purchase PIN on a regular basis.
  • If you forget your PIN number, or if the default PIN is not 0000, call customer service and they will help reset your PIN number.
Disabling Purchase PIN
  1. Press the SETTINGS button on your remote control to display the Quick Settings menu, and then press the A button to display the General Settings menu.
  2. Press the UP or DOWN arrow buttons to find Purchase PIN.
  3. Press the SELECT button.
  4. Press the UP or DOWN arrow buttons to choose ENABLE and press the SELECT button again.
  5. Enter your 4-digit PIN number when prompted.
  6. Press the A button to accept your choice. Your Purchase PIN is now disabled and purchasing does not require PIN entry.
  7. Press the EXIT button to return to watching TV.

Unblocking Programs

Once you have activated Parental Control, you may want to turn it off at times. This way you can access the shows you want when your kids aren't watching.

Unblocking When You Want to Watch a Show
  1. If you tune to a show that has been blocked, you will see a Parental Control alert. The alert shows you whether the program is blocked by channel, time or rating.
  2. Press the SELECT button.
  3. Enter your 4-digit PIN number on your remote control when prompted.
  4. This will disable all blocks (channel, time and rating). You can now watch the show you were trying to see, and any other show on any other channel.
Unblocking Only One Channel
  1. If the show you are trying to watch is blocked because of a channel block, you will be given these options when you try to unblock:
    1. Press the A button to unblock only the channel you are watching.
    2. Press the B button to unblock all channels.
    3. Cancel
Disabling All Parental Controls at Once
  1. There is also a quick way to disable all Parental Controls at once from any channel. Press the SETTINGS button at any time to display the Quick Settings menu.
  2. Press the UP or DOWN arrow buttons to find Activate Parental Control.
  3. Press the RIGHT arrow button to switch from YES to NO.
  4. Enter your PIN number when prompted.
  5. All Channel, Time, Ratings and Title blocks are now disabled.

Important: Make sure you reactivate Parental Controls before your children watch TV.

Reactivating Parental Controls
  1. Press the SETTINGS button to return to the Quick Settings menu.
  2. Press the UP or DOWN arrow buttons to find Activate Parental Control.
  3. Press the LEFT arrow button to switch from NO to YES.
  4. Enter your PIN number when prompted.

Tip: If you do forget to reactivate Parental Control, all blocks will automatically be activated the next time you turn your cable box OFF, and then ON again.

Changing Your PIN Numbers

When should you change your PIN?

You should change your PIN:

  • When you first get digital cable, your default PIN (Personal Identification Number) numbers are usually set up as 0000. We recommend you change this PIN to something unique that you can remember.
  • For added security, it's a good idea to change your PIN numbers on a regular basis.
  • There are 2 different PIN numbers you can set:
    • BLOCKING PIN for Parental Control
    • PURCHASE PIN for Purchase Protection
What is the difference between Parental Control & Purchase Protection?
  • Parental Control lets you protect your family from watching programs you don't want them to.
  • Purchase Protection prevents unwanted purchases of Pay-per-View or iControl programs.
  • You can make these two PIN numbers the same or different.
Changing the PIN Numbers
  1. To change either PIN number, press the SETTINGS button on your remote control.
  2. Press the A button to display the General Settings menu.
  3. Press the UP or DOWN arrow buttons to find either Blocking PIN or Purchase PIN.
  4. After you highlight your choice, you will see whether your PIN is enabled or disabled. The PIN must be enabled in order to change it.
  5. Press the SELECT button.
  6. Press the UP or DOWN arrow buttons to choose Change. Press the SELECT button again.

  7. Enter your current PIN Number when prompted.

    Tip: If you have not yet set up a PIN, the default number is usually 0000.
  8. Now enter a new PIN number when prompted. You will need to enter the new PIN number twice to verify it. Tip: Always use a number you know you can remember. But if you ever do forget your PIN, call Customer Service and they will help you create a new one.
  9. When you follow these steps correctly, you will see a screen that confirms your PIN has been changed.
  10. Press the A button to accept the change.
  11. Press the EXIT button to return to watching regular television.

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